TERMS AND CONDITIONS
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. YOUR USE OF THIS WEBSITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE TERMS AND CONDITIONS HEREIN. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, PLEASE DO NOT USE THIS WEBSITE.
You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material, or any material that could constitute or encourage conduct that would be considered as a criminal offense or give rise to civil liability, or otherwise violate any law. In addition to any remedies that we may have at law or in equity, if we reasonably determine that you have violated or are likely to violate the foregoing prohibitions, we may take any action we reasonably deem necessary to cure or prevent the violation, including the immediate removal from this website without limitation of the related materials. We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity of anyone posting such materials.
Certain trademarks, trade names, service marks, and logos used or displayed on this website are registered and unregistered trademarks, trade names, and service marks in the U.S. and other countries. Other trademarks, trade names, and service marks used or displayed on this website are the registered and unregistered trademarks, trade names and service marks of their respective owners. Nothing contained on this website grants or should be construed as granting, by implication or otherwise, any license or right to use any trademarks, trade names, service marks, or logos displayed on this website without our written permission or the written permission of such third party owner.
Accuracy of Information
We attempt to ensure that information on this website is complete, accurate, and current. Despite our efforts, the information on this website may occasionally be inaccurate, incomplete, or out of date. We make no representation as to the completeness, accuracy, or how current any information is on this website. For example, products included on the website may be unavailable, may have different attributes than those listed, or may have a different price than that stated on the website. In addition, we may make changes in information about prices and availability without notice. While it is our practice to confirm orders by email and/or phone, the receipt of an email/phone order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.
Products, Services, Features, and Content
All products, services, features, and content described or depicted on this website are subject to change at any time without notice. We make all reasonable efforts to give you accurate product information, such as color, size specification, dosage, availability, etc. Please note that these are approximate and are provided for convenience purpose only. The inclusion of any products or services at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal, and international laws (including minimum age requirements) in regard to the possession, use, and sale of any item purchased from herein. By placing an order, you represent that the products ordered will be used only in a lawful manner.
Protecting the security and privacy of your personal data is important to us. Therefore, our company referred to under “Corporate Information” operates its website in compliance with applicable laws on data privacy protection and data security.
In the following, we provide information on the kinds of data we collect on our website and by phone, the purposes for which we use such data, and the parties with which we share such data, where applicable.
Collected Data and Purpose of Processing
We collect personal data (e.g., names, addresses, telephone numbers, and email addresses) in connection with the operation of our website only when you have voluntarily provided such data to us (e.g., through registration, contact inquiries, surveys, etc.) and when we are entitled to process or use such data by virtue of permission granted by you or on the basis of a statutory provision.
As a general rule, we use such data only for the purpose for which you divulged the data to us, such as to answer your inquiries, process your orders, or grant you access to certain information or offerings.
Sharing of Data
Insofar as you have provided your consent or when we are otherwise legally entitled to do so, we will share your personal data with subsidiaries of our company, where applicable.
Data is shared only in connection with and in compliance with applicable laws and regulations. We do not sell or otherwise market your personal data to third parties.
We would like to inform you that we send our products in a brown package marked Gift. All medications are packed in bubble wrap that prevents your order from any kind of damage.
We care about our customers' privacy which is why we do not mention our company name in the descriptor of the transaction. The name won't contain any information about the ordered products, as well.
However, it will include our contact phone number, so you can find out more details about the transaction.
We guarantee the highest quality of all medications represented at our Online Pharmacy, a member of MIPA (Manitoba International Pharmacists Association). All products are certified and approved by FDA (U.S. Food and Drug Administration) and HPFB (Health Products and Food Branch).
Our medications are manufactured in India, China, and Singapore. These countries are well-known for their ancient traditions in producing high-quality medications.
Our Quality Control Department provides testing of the products to uncover defects of all medications represented on our website. Drug expiration date is no less than 12 months.
We work with reliable suppliers and provide on-time delivery worldwide. Our 45 business days shipping guarantee states product delivery or reshipment during 45 business days without additional charge.
We guarantee professional, skilled Customer Support Service 24/7.
Submit Order and Processing
Please check all data on the Checkout Page which contains all the information about your order. Then press CONFIRM DATA. You can go back and change/correct some things if necessary. Do not forget to press SUBMIT ORDER afterwards.
NOTE! Please do not refresh the page after you pressed SUBMIT ORDER. Your order will be placed twice. We can accept only 1 order from 1 person at a time.
We provide our customers with special seasonal discount offers (10% and 15% off the regular price). Contact our Customer Support Service for more details.
You will be informed about each stage of order processing (pending/approved/declined/shipped/reshipped) via email. If you don't receive it within 24 hours, please contact our Customer Support Service via the Contact Us form.
After submitting an order it gets a pending status. In some cases, the order processing may take up to 72 hours to avoid fraudulent orders and any mistakes in your order information. Your credit card will be charged only after the order is confirmed and approved by our Fraud Department.
IMPORTANT! In some cases, the actual charged amount may differ from the total invoice amount due to the foreign transaction fee. Please pay attention before you place an order. The foreign transaction fee may be charged regardless of the payment card type (credit, debit, prepaid, gift, etc.) or credit card level (black, platinum, gold, etc.).
Shipping Rates and Delivery Time
Our Online Pharmacy offers 2 types of delivery:
|Shipping Method/Order Sum||$0-300||$300-400||$400+|
|EMS (Express Mail Service) 7-12 business days (in some cases up to 25 business days)||$30||$15||FREE|
|International Registered Mail 14-21 business days (in some cases up to 35 business days)||$20||FREE||FREE|
IMPORTANT! Delivery time is accurate for most cases but cannot be guaranteed due to the probability of unforeseen events (e.g., natural disasters, weather conditions, holidays, geopolitical situations in the country of dispatch, transit countries, and destination country) and other events which may disrupt mailing process.
Please be informed that your order could not be shipped or delivered on weekends or public holidays.
You will receive a tracking number via email so that you can track your order when it reaches the destination country. If you don't receive an email with a Tracking ID within 5 business days, please contact our Customer Support Service using the Contact Us form.
If the previous order is not delivered for some reason, we won't be able to process a new one. If the deadline is reached and you still haven't received your order, please don't place a new one. Contact our Customer Support Service and we will reship the previous order for free.
You can track your order on our website in the Track My Order menu option or use one of the following links. If you cannot track your order, please contact our Customer Support Service using the Contact Us form or by phone.
U.S. customers who choose International Registered Mail shipping method are not able to obtain tracking and delivery information for inbound registered items on tracking services from such countries as India and Hong Kong due to the rules of the United States Postal Service. Please contact your local Post Office or visit https://www.usps.com/ for more information on the current issue.
You can check the order status using the following tracking sources and identify the country of dispatch according to the tracking number format:
|Tracking Number Format||Order Tracking Source||Country Of Dispatch|
|ends with “IN” (e.g. AB012345678IN)||http://www.indiapost.gov.in/ http://www.track-trace.com/||India|
|ends with “HK” (e.g. AB012345678HK)||http://www.17track.net/||China|
|ends with “CN” (e.g. AB012345678CN)||http://www.17track.net/||China|
|starts with “RX”, ends with “CH” (e.g. RX012345678CH)||http://www.17track.net/||Singapore|
|starts with “RT”, ends with “SG” (e.g.RT012345678SG)||http://beta.singpost.com/track-items/||Singapore|
|starts with “RA”, ends with “SG” e.g. RA012345678SG||http://www.track-trace.com/||Singapore|
|starts with “LN”, ends with “SG” (e.g. LN012345678SG)||http://www.track-trace.com/||Singapore|
|starts with “RW”, ends with “SG” (e.g. RW012345678SG)||http://www.track-trace.com/||Singapore|
|starts with “INVLFRK” (e.g. INVLFRK0123)||http://webtrack.dhlglobalmail.com/||Singapore|
|starts with “INSAC” (e.g. INSAC0123456789)||https://dhlecommerce.asia/Portal/Track||Singapore|
|starts with “RX”, ends with “DE” (e.g. RX012345678DE)||http://webtrack.dhlglobalmail.com/||Singapore|
|ends with “DE” (e.g. AB012345678DE)||http://webtrack.dhlglobalmail.com/||Singapore|
|starts with “P”, contains “VLS15” P1828877VLS1510||http://webtrack.dhlglobalmail.com/||Singapore|
|starts with “SGACRM7ORDER” (e.g. SGACRM7ORDER00123456789)||http://webtrack.dhlglobalmail.com/||Singapore|
|starts with “SGAFP” (e.g. SGAFP123456)||https://dhlecommerce.asia/Portal/Track||Singapore|
|ends with “DE” (e.g. AB012345678DE)||https://www.deutschepost.de/sendung/simpleQueryResult.html||Germany|
|ends with “A” (e.g. 01234567A)||http://www.trackyourparcel.eu/||Germany|
|ends with “G” (e.g. 01234567891111G)||https://www.dpd.com/tracking/||Germany|
|ends with “GB” (e.g. AB012345678GB)||http://www.parcelforce.com/track-trace||United Kingdom|
|ends with “NL” (e.g. AB012345678NL)||http://www.postnl.post||Netherlands|
|contains 11 digits (e.g. 012345678910)||https://gls-group.eu/SK/en/parcel-tracking?match||Slovakia|
|ends with “LT” (e.g. AB012345678LT)||http://www.17track.net/||Lithuania|
You can check your order status using the following tracking sources according to the destination country:
Incorrect Shipping Address
Please make sure you entered a correct shipping address on the Checkout page and double-check the information before submitting the order. Don't forget to enter all essential information in the Address field, including APT or SUITE number, so that your package can reach you on time.
IMPORTANT! We do not ship to any corporate/public places. Such shipping addresses should be changed to residential or P. O. Boxes. If nobody is available to receive the order, it will be sent to a local post office where you can pick up it later.
Billing addresses, such as UPS stores, are not acceptable. The system will not be able to process the orders with such addresses.
If you want to make corrections or add details to your address, please contact our Customer Support Service team using the Contact Us form or by phone within 24 hours of placing the order. Once the order is shipped, we will not be able to change any information.
IMPORTANT! If the customer provides incorrect or missing information in the Shipping Address, this may cause delay or non-delivery (the package can be returned to the sender) and the product will be reshipped at the customer's expense.
If you want to cancel your order, please contact our Customer Support Service using the Contact Us form or by phone and provide us with your reason for cancellation. You can cancel your order within 24 hours of placing it. Shipped orders cannot be cancelled or refunded.
If your order has been declined, try to contact our Customer Support Service to find out the reason for the decline before placing a new order.
We are sorry, but we don't accept any returns. If you received the wrong product or the package was damaged, please contact our Customer Support Service using the Contact Us form or by phone and our highly-skilled Support Team will find the best solution for your case.
Refund and Reshipment
If you are not satisfied with the purchased product or you did not receive it for any reason, please immediately contact our Customer Support Service using the Contact Us form or by phone. We will suggest the most convenient solution to your problem.
We will issue a refund or reship your order free of charge when:
- Your request to cancel the order was sent BEFORE the shipment.
- Your chosen product is not available at the moment.
- Your chosen shipping method is temporarily unavailable.
- Wrong or damaged products were delivered, e.g. broken pills (photo of the parcel and the product should be provided).
- The product is not effective (photo of the parcel and the product should be provided).
- The parcel was not received by the customer within a specified delivery time.
- The sender shipped the order to the wrong delivery address.
Important! We ONLY issue a refund in cases where the parcel was not delivered within a specified delivery time after reshipment.
We only reship the missing order items in cases where the delivery partially failed (not all products arrived within a specified delivery time). Photo of the parcel and the product should be provided.
We DO NOT issue a refund or reship your order when:
- You request to cancel the order was sent AFTER he shipment.
- The wrong shipping address was provided by the customer that caused non-delivery.
- The customer did not pick up the order and it was sent back to sender.
- The order was placed more than 6 months before the refund/reshipment request.
IMPORTANT! As soon as your refund is issued it takes about 7-14 business days to have it reflected on your credit card statement. In rare cases, it might take up to 21 days. It depends largely on how your bank does credit card processing and the connection between the banks.
Delivery time is accurate for most cases but cannot be guaranteed due to the probability of unforeseen events (e.g., natural disasters, weather conditions, holidays, geopolitical situations in the country of dispatch, transit countries, and destination country) and other events which may disrupt mailing process.
Please be informed that your order could not be shipped or delivered on weekends or public holidays.
We provide our customers with general information about medications represented at our Online Pharmacy. It doesn't include all possible drug interactions, side effects, or precautions.
IMPORTANT! Drug information given on the website can't be used for the purposes of self-treatment and/or self-diagnosis.
IMPORTANT! To achieve proper results, read the instructions carefully before taking a medication, especially contraindications and dosage. Please consult your doctor to avoid any possible risk.
Any specific instructions for taking a particular medication must be agreed with your doctor. We are not responsible for any kind of damage (direct or indirect) caused by improper use of the information provided or as a result of self-treatment.